Refund policy

Houston Car Stereo - Return & Refund Policy

Thank you for shopping with Houston Car Stereo! We aim to provide you with the best in car audio and accessories. Please read our return and refund policy carefully to understand our terms and conditions.

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Refund Policy

 1.Eligibility for Returns:

• Items must be returned within 7 days of the purchase date.
• The item must be in new and unused condition, with all original packaging, accessories, and documentation intact.
• Custom-ordered or specially modified items are not eligible for returns.

2. Restocking Fee:

• A 15% restocking fee will be applied to all returned items. This fee covers the costs associated with processing returns.

3. Non-Returnable Items:

• Certain items are non-returnable, including:
• Specially ordered or customized products
• Gift cards
• Any item marked as "Final Sale"
• Any item that has been opened, used, or installed

Refund Policy

1. Refund Process:

• Once we receive and inspect your returned item, we will process your refund. Please allow up to 7 business days for the refund to reflect in your account.

2. Refund Method:

• Refunds will be issued to the original payment method used for purchase. We cannot issue refunds to any other account or card.

3. Shipping Costs:

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping fees unless the return is due to a defective item or an error on our part.

Damaged or Defective Items

• If you receive an item that is defective or damaged upon arrival, please contact us within 48 hours of receiving the item. We will work with you to resolve the issue, including offering a replacement or refund, depending on availability.