Return Policy

Houston Car Stereo Return Policy

At Houston Car Stereo, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we offer the following return policy:

Return Eligibility

• Items must be returned within 30 days of the purchase date.
• Products must be in new, unused condition, with all original packaging, accessories, and manuals included.
• Returns require the original receipt or proof of purchase.

Non-Returnable Items

• Custom-installed products, special-order items, and labor/service fees are non-refundable.
• Any item that has been installed, used, or altered in any way is not eligible for return.
• Gift cards and promotional items are non-returnable.

Refunds & Exchanges

• Approved returns will be refunded to the original payment method within 7-10 business days after inspection.
• Exchanges are available for defective items or incorrect shipments.
• A restocking fee of up to 20% may apply to certain returns.

Defective or Damaged Items

• If you receive a defective or damaged product, please contact us within 7 days of delivery to arrange a replacement.
• Manufacturer warranties may apply for defective products beyond our return window.

Return Process

• Bring the item to our store or contact us for return instructions.
• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.